FAQ

Frequently asked questions

How do you ensure the quality and freshness of the tea?


By sourcing our tea directly from high-quality fields we are able to cut out the middle man and demand the quality our customers love. This also reduces the delivery turnaround time, increasing the level of freshness we can provide our clients. We also have high standards when it comes to the packaging of our products to make sure that any tea you receive remains fresh and aromatic throughout the delivery process at all times. If you are unhappy with your order, or have any complaints about the packaging, please contact us at support@uplandavenueproductions.com.




Do your teas contain caffeine?


We aim for Upland Tea House products to remain as authentic as possible, so our black, green, oolong, and white teas all contain various levels of caffeine. As tea is a natural crop, it is difficult to determine exact caffeine levels and we cannot therefore provide definitive figures.




Where is the tea sourced from?


The teas we supply come directly from the connections we have with tea farms across Darjeeling, Assam, North-Eastern India, Bihar, Kangra, and Nepal. This allows us to ensure the quality and freshness we pass down to our customers is not only consistent, but of extremely high quality every time. If you have a query about a specific tea and where it’s sourced from, please get in touch with us at support@uplandavenueproductions.com, where we can answer your questions and provide you with more detailed information.




Do you sell decaffeinated tea?


No. Unfortunately, the decaffeination process involves a lot of chemicals that can affect the flavor and quality of the tea, something we here at Upland Tea House pride ourselves on providing our customers with. Therefore, we have chosen not to provide decaffeinated tea on our website.